Last updated: 6 November 2026

Nicotine pouches are a consumable product, so we can only take returns in a few situations. Here is exactly how it works.

Damaged, wrong or faulty items

If your order arrives damaged, or you were sent the wrong product, tell us within 48 hours of delivery. Send your order number and a photo of the item and the packaging by WhatsApp or email. We will replace the item or refund you, whichever you prefer.

Unopened cans

You can return a can that is still sealed and in its original condition within 7 days of delivery. Return delivery is at your cost unless we made the mistake. Once the can reaches us and we have checked it, we will refund you.

What we cannot take back

  • Cans that have been opened or used.
  • Items damaged after delivery.
  • Returns without an order number.

Cancelling an order

If your order has not been dispatched yet, message us as soon as you can and we will cancel it. Once it is on its way to you, please contact us and we will see what we can do.

How refunds are paid

We refund by bank transfer or another method we agree with you. We will let you know when the refund has been sent.

How to reach us

WhatsApp +971 52 393 5381 or email nicotinepouchespro01@gmail.com. Please have your order number ready.